In the IT Support Specialist program, students will learn how to provide technical assistance to computer users by troubleshooting hardware and software problems, installing and maintaining systems, and training users on how to use equipment and applications.  Goodwill Technical College is approved by CompTIA to provide training and resources for its IT certifications. The program uses CompTIA's curriculum, learning materials, and labs to prepare students for industry-recognized certifications, which gives them a competitive edge in the tech job market.

What Will I do as an IT Support Specialist?

IT Support Specialists act as the first line of support, resolving issues in person, over the phone, or electronically, and must stay updated on new technology to effectively assist users. Some of your responsibilites as an IT Support Specialist may include:

• Troubleshooting technical issues: Diagnosing and resolving problems with hardware, software, operating systems, and networks. 
• Installing and configuring systems - setting up and maintaining computer systems, software, and peripherals. 
• Managing user accounts -  Creating, updating, and managing user accounts and access privileges. 
• Training users: Teaching people how to use new computer equipment, software, and applications. 
• Maintaining records: Keeping logs of daily activities, problems encountered, and the steps taken to resolve them. 
• Providing user assistance: Answering user questions and guiding them through solutions for their technical problems. 

Degree and Industry Certifications

Certificate: IT Support Specialist, CIP: 11.1006

• CompTIA Tech+

• CompTIA A+